1. Offer Validity Period

This Offer shall remain valid until 31 July 2026. Upon expiry of this period, the Offer shall automatically lapse and become null and void unless otherwise expressly extended in writing by the Service Provider.

2. Service Activation

To activate the Offer and commence provision of the Cloud Services, the Customer shall submit a written activation request and obtain confirmation from the Service Provider through the following email address: salessupport@zajil.com. The Service Provider shall have no obligation to commence the provision of any services prior to issuing such written confirmation.

3. Service Usage Period

The complimentary Cloud Services shall be provided to the Customer for a trial period of two (2) weeks commencing from the actual activation date confirmed by the Service Provider. Upon expiry of such period, the services shall automatically terminate without the need for any further notice or action.

4. Continuation of Services

Any continuation, extension, renewal, enhancement, or upgrade of the Cloud Services beyond the complimentary period shall be subject to the execution of a separate written agreement between the Parties incorporating the applicable commercial terms, pricing, and service conditions. No continuation, renewal, or extension shall be deemed implied or automatic.

5. Acceptance and Use of Services

By accepting, activating, or using this Offer, the Customer irrevocably acknowledges and agrees to be bound by these Terms and Conditions. The Customer shall use the Cloud Services in full compliance with all applicable laws, regulations, regulatory requirements, and service policies. The Customer shall bear sole responsibility for ensuring the lawful, authorized, and proper use of the services and any activities conducted through the services.

6. Non-Transferability

This Offer is personal to the Customer and may not be assigned, transferred, sublicensed, shared, delegated, or otherwise made available to any third party without the prior written consent of the Service Provider.

7. Limitation of Scope

The complimentary Cloud Services are provided strictly on an “as-is” and “as-available” basis and are limited exclusively to the scope, specifications, and service levels expressly determined by the Service Provider. No additional features, functionalities, services, support commitments, or obligations shall be deemed included unless expressly agreed in writing by the Service Provider.

8. No Cash Value

This Offer has no monetary or cash value and may not be exchanged, refunded, credited, redeemed, or converted into cash, discounts, compensation, or any other form of consideration, whether in whole or in part.

9. Suspension and Termination Rights

The Service Provider reserves the unrestricted right, at its sole discretion and without liability, to suspend, restrict, modify, discontinue, or terminate the services, in whole or in part, with immediate effect in the event of misuse, breach of these Terms and Conditions, security concerns, legal or regulatory requirements, force majeure events, or operational or business necessities.

10. Limitation of Liability

To the fullest extent permitted under applicable law, the Service Provider, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation any loss of data, revenue, profits, goodwill, business opportunities, or business interruption arising out of or relating to the Offer, the services, or the inability to access or use the services, regardless of the legal theory upon which such claim is based.

11. No Warranty

The Cloud Services are provided without any representations, warranties, guarantees, or undertakings of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement, availability, performance, compatibility, or uninterrupted operation.

12. Implementation and Customer Cooperation

The implementation, activation, and provisioning of the Cloud Services under this Offer shall remain subject to the Service Provider’s internal policies, procedures, technical assessments, resource availability, and operational requirements. The Customer shall provide all necessary cooperation, information, approvals, access, and technical support reasonably required by the Service Provider. Any delay, omission, or failure by the Customer to provide the required cooperation may result in delays, suspension, or inability to activate or provide the services, without any liability whatsoever on the Service Provider.

13. Hardware Provision and Retrieval

Where any hardware, equipment, devices, or other physical assets are supplied to the Customer in connection with the Cloud Services, such items shall at all times remain the exclusive property of the Service Provider unless otherwise expressly agreed in writing. Upon expiry, termination, or discontinuation of the services, the Service Provider shall be entitled to immediately retrieve and recover such hardware, and the Customer shall fully cooperate in returning the same in good working condition, subject only to normal wear and tear resulting from proper use.

14. Governing Law and Jurisdiction

This Offer and these Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of Kuwait. Any dispute, claim, or controversy arising out of or in connection with this Offer or the services shall be subject to the exclusive jurisdiction of the competent courts of the State of Kuwait,